Archive for the ‘phoenix auctions’ Category

Customer Service in The Phoenix Auction Industry

Friday, April 8th, 2011

 

As members of the Phoenix auction industry, we must approach customer service with the three “A’s” creating “Triple A Customer Service”. Attitude, Attention and Action. In order to understand how to put Triple A Customer Service to work, let’s create a scenario of a buyer who has purchased a home stereo, which appeared to be new in the box for $150. They have paid for their purchase with cash and have taken the stereo home, unpacked it and set-it-up using the instructions that were included in the box. The stereo does not work. They appear at your Phoenix auction firm the next day to return the item and get a refund. The stereo was sold “as-is” as was every other item in the auction in question. So now we are going to use our Three “A’s”.

 

Attitude – how we feel about the new auction consumer will gauge the outcome of the results of the dispute. We must first understand that the Phoenix auction buyer is used to buying product that is either guaranteed or it is disclosed that the item does not work. We of course do not unpack boxed items and test them to see if they are in working condition or not. But we need to understand that this is a new concept for this buyer and that they are extremely leery of our “as-is” policy. In the new buyer’s mind the policy does not only not make any sense it seems unfair and underhanded, so we need to treat the buyer with an attitude of understanding and educate the buyer on the ways of Phoenix auction with careful and elementary explanations that avoid being condescending. It is not the buyer’s fault for not understanding how a traditional Phoenix auction works, it is our fault for not educating the buyer.

 

For more information about the Phoenix auction industry, contact Auction Systems Auctioneers and Appraisers.

 

Phoenix Auction Company: Value of a Reputation

Wednesday, March 30th, 2011

 

This blog post will discuss the importance of your Phoenix auction company’s reputation as well as the reputation of the auction industry as a whole. The Reputation Institute, an academic organization that conducts business reputation research, has identified five key principle elements of a business reputation; distinctiveness, focus, consistency, identity, and transparency.

 

Distinctiveness – Does your Phoenix auction company stand out from your competitors? When people think of your company, do they have a clear image of your company or do they get you confused with other companies in your industry?

 

Focus – Is it clear to your customers what your company’s goals and strengths are? Strong reputations are built when your company focuses its efforts around a central theme that it shares with its customers.

 

Consistency – Is your Phoenix auction company consistent in its actions and communications? Does your company send mixed messages or have occasions where words do not match deeds? Reputation applies to every part of your company and therefore, everybody in your company has to assist in building that reputation. All employees need to understand the company’s values and live them. It is not enough to teach individual behaviors but also teach the underlying values.

 

Identity – What is your company’s emotional appeal to its customers? Identity is the positive or negative emotional appeal that your company has for its customers. It is the sum of their emotional experiences with your Phoenix auction company. Do they have good memories, bad memories, or indifferent memories of your company? Do they remember your employees as helpful and friendly or cold and aloof? Do they trust your clerks and cashiers or do they double-check every lot and carefully count all change?

 

Transparency – Do your customers believe that, when it comes to your company, what they see is what they get? Or does your company openly share information and engage in dialogue with customers? Do customer take your Phoenix auction company’s actions at face value or are they always looking for ulterior motives? Does every customer experience the same company or does your company show a different face for each customer?

 

For more information about our Phoenix auction company, contact Auction Systems Auctioneers and Appraisers.

 

Phoenix Auctioneer: Bidding at a Live Auction

Monday, October 25th, 2010

This blog post will provide information about bidding on items at an auction led by a Phoenix auctioneer. Whether you are an experienced bidder or have never participated in an auction this post will guide you through the auction process. It will provide information about previewing items prior to the auction as well as the actual live auction.

Getting Started

Preview – your opportunity to inspect, touch and test auction product.

  • Preview of auction property commonly opens one hour prior to the live auction start time.
  • There is typically a preview one day prior to the auction event.

How to Preview

Catalog

  • Pick up an auction catalog, which is the sequential numbered lot by lot listing of the auction product offerings.
  • You can commonly pick up a catalog at the entry of the auction previews or print a catalog online.

Browse

  • Browse the auction as items are merchandized very similar to a retail location with like items in the general vicinity of each other.  Ask for assistance to find certain types of auction product as it changes with each new auction event.

Inspection

  • There are two auction labels on each auction lot (a lot can be multiple items all selling together or a single item selling alone).
    • The first label has a large lot number and bar code indicating its order in the auction.  This number corresponds to the lot number in your catalog.
    • The second label is the lot’s inventory control information that follows the lot from its entry into the auction to its exit out the auction facility door.
  • Inspection can be the most important key to making a wise bidding decision.  Auction product is not tested and there are no refunds or exchanges.  You need to rely on your own inspection, research and information to make sure the lot meets your requirements.

The Live Event

Announcements

  • Each auction begins with the Phoenix auctioneer making a series of announcements about the auction.  Listening to the announcements often provides last minute information about lot additions or subtractions, load out information for purchased merchandise and other factors that may influence your bidding decisions.
  • Announcements are made prior to the first bid being called and all auction terms are superseded by announcements made the day of auction.  If you have questions, ask the Phoenix auctioneer or auction house staff.

Lot Offering

  • The Phoenix auctioneer will begin to sell the first item.  He or she will announce the lot number and read a brief description of the item or items being offered for sale.
  • The Phoenix auctioneer will begin to ask for a bid.  Oftentimes immediately the Internet Clerk will respond with an opening bid.
  • Opening bids from the Internet represent bids that have been placed on the item over the Internet for the past week by other bidders that are not attending the auction in person.
  • The Phoenix auctioneer will acknowledge the bid and ask for another higher bid from the live audience.
  • At the same time the Internet Clerk is also watching their screen for additional bids that are coming in from the simulcast bidders participating right alongside the live audience bidders.  If bids appear the Internet Clerk calls out to the Phoenix auctioneer to let them know the new bid amount.
  • The Phoenix auctioneer continues with the process asking for bids from all participants until the bidding ends.
  • When bidding has ended, the Phoenix auctioneer will say, “closed”.  Which means the item is closed for bidding.  The Phoenix auctioneer will instruct the Clerk how much the item sold for and how much it sold for.
  • The process continues on for each item selling in sequential lot number order until all items have been sold.
  • Typically about 100 lots per hour are sold at auction.
  • Multiple auctions can be going on at the same time.  These multiple auctions are referred to as “rings” similar to a circus that is a three-ring circus.  Registering to be a buyer at an auction gives you access and ability to bid in all the rings of the auction.

For more information about auctions or a Phoenix auctioneer, contact Auction Systems.

Online Auction: Previewing & Bidding on Items

Friday, October 22nd, 2010

This blog will provide information about previewing and bidding on items in an online auction. Whether you are an experienced online auction bidder or are new to the online auction process, this post will guide you through the process of previewing and bidding on item. It will discuss the multiple ways to preview items as well as the multiple ways to bid on items in an online auction.

Online Auction: Previewing Items

Catalog

  • An online catalog is commonly available on the auction house’s website typically one week prior to the live auction event.
  • The catalog is divided into categories. Categories are high-level locators of items. So if you are looking for a 3/8 inch drill you would find it under “Power Tools” category.

Search

  • You can commonly perform a search for a term in the search box of the website. The search box is exclusive to each auction ring so you may have to search in multiple rings for your search term.
  • You may also search by entering model numbers and brands or if you know the lot number you may also search by that number.

Descriptions & Photos

  • Each lot in the online auction has a description. Descriptions include name brands if available and model numbers. Other lots are described with media type such as wood, porcelain, crystal, glass and include dimensions. Furniture is described with upholstery type, wood and dimensions.
  • Descriptions do not include condition statements as lots are not tested. Federal law governs auction sales and all lots are sold “as is, where is”. Simply stated, “as is” means there is no certainty that the lot will be in working order and “where is” means you will be responsible to remove the lot from the location it was sold.
  • If you purchase a lot that is not in working order you are stuck with that item, there are no refunds or exchanges. If you have an opportunity to preview live, you should. If you are looking to buy a DVD player and you don’t have the ability to preview, we suggest you buy two or three. This buyer inconvenience is partially why auctions offer such great deals.
  • The auction house commonly stands behind their descriptions; however there is no statement of condition that is made. As way of an example, if they represent an item as being a Sony Laptop Computer and the lot is instead a Sanyo Laptop Computer they will give you a refund if the original item is returned within a week of purchase. If you are buying at a live auction however, the auction house does not offer the same refund option because you have the opportunity preview the lot directly.

Online Auction: Bidding on Items

There are commonly two types of online auction bids you can make. You can use one method or both methods.

Proxy Bidding

  • Auction lots are typically available online one week prior to the live auction event. During this time, you may place bids on auction lots.
  • You will put in your opening online auction bid which must be higher than the starting price or the starting bid price. So if an item has bids already on the item and is currently at $100, you will have to enter the next required bid amount which you will see displayed on the screen and also enter your maximum bid. You do not have to but in a max bid, you can simply leave the max bid blank.

Auction Bidding
You may start bidding in the online auction several days prior to the live auction event. Some auctions close bidding at midnight prior to the auction and some auctions have simulcast bidding, allowing you to bid right along with the live audience in real time.

For more information about an online auction, contact Auction Systems.

Phoenix Auction Firm Featured on TLC Reality Show

Wednesday, October 20th, 2010

Phoenix auction firm, Auction Systems Auctioneers and Appraisers, is featured on TLC’s newest reality TV show Auctioneer$. Auctioneer$ is taking viewers into the world of high-pressure auctions. The new eight-part series airing over four weeks, starting October 9 at 10 & 10:30 PM ET/PT. Highlighting Auction Systems Auctioneers & Appraisers, Auctioneer$ introduces viewers to the unpredictable and exciting world of auctions.

Viewers will get a behind the scenes look at our business and how we manage thousands of items hitting their auction block each week, ready to be sold to the highest bidder. At these fast-paced events, our auctioneers chant away while bidders go head-to-head trying to get the deal of the century. And since our staff never knows what amazing item will come through the door next, or what story it will bring, every auction proves to be a captivating journey into the history of the items put up for bids and the auction world itself. From finding a new item to ensuring its authenticity to getting the best possible price, the new TLC series tells the complete story of each item and not only its seller, but the buyer as well.

For more information about Auctioneer$ or our Phoenix auction firm, contact Auction Systems.

Phoenix Estate Auctions Can Provide Compassionate Service

Friday, September 17th, 2010

Phoenix estate auctions can help provide families with compassionate service at a time of great personal loss. At Auctions Systems we pride ourselves on helping families when they have decided it is time to simplify things. We offer help to families in many different areas, including appraisals, real property and asset liquidation, and auction services.

Auction Systems has been adept at serving the needs of fiduciaries including lawyers, trust officers, accountants and executors with the disposition of estates. For estate planning and administration purposes, fiduciaries require accurate information concerning the value of tangible assets. Consequently, our estate auction services are especially tailored to aid in the appraisal and disposition of fine art, antiques, jewelry and collectibles.

Auction Systems offers a full complement of estate auction services, ranging from itemized account for heirs and their agents, to world-class marketing and sales, both live and online. Our confidential services include appraisals of tangible personal property for federal estate tax, charitable donation, gift tax and insurance purposes. We work closely with fiduciaries throughout the United States.

For more information on a Phoenix estate auctions company. contact Auction Systems.

Online Auctions Are Easy To Do

Wednesday, September 15th, 2010

Online auctions are easy to participate in and understand because they are run similar to a live auction. At Auction Systems, we believe in providing a user friendly system for people to participate in our auctions.

With more and more people interested in the savings that can be found by participating in online auctions it is becoming a more popular way to shop. At Auction Systems you can browse items even without registering with the site. Then when you see an item you want you can register to bid online and start saving money.

For more information on online auctions, contact Auction Systems.

Government Auction: How to Get the Contract, Part 1

Wednesday, September 1st, 2010

This post will provide information about how to get government auction contracts. The first step is to find out where the government auctions are being conducted; you will need to obtain a list of government agency’s procurement offices. Most states have an Office of Cities and Counties that produces a list for $5-$10. Once you have the list you will want to have your company’s information placed on a vendor’s list for the agency you would like to work with.

There are three ways in which your information can get to these agencies; you can call, write or subscribe to a service that makes your company aware of upcoming bid opportunities; I have done all three and recommend writing. Mail a simple postcard that states, “we request our company’s information be placed on the vendor’s list for upcoming contracting opportunities in auctioneering or liquidation services.” Remember to include your company’s name, address and telephone number. If you decide to make telephone calls, be prepared to stay on hold and probably be told your request needs to be in writing. If you subscribe to a service such as Bid Source, be aware that there is not a SIC code for auctioneering services which makes it difficult for these services to flag bidding opportunities for your company. When I subscribed, to this service they missed five bid opportunities in one month.

The government office will notify you when a government auction is coming up for bid by sending you a Request For Proposal (RFP). Once you receive the RFP read through the entire document and highlight areas of concern such as costs, who pays advertising, how much staff is required, is there a delay in reimbursement of costs and etc. Read very, very carefully because you will need to fulfill and address every point in the RFP. Make a list of your company’s expertise along with areas that will be hard to address within the RFP.

For more information about a government auction, contact Auction Systems.

Tempe Auction House Updates Radio Network

Monday, August 30th, 2010

Tempe auction house, Auction Systems Auctioneers & Appraisers Inc., has recently updated the automation system and the programming of their Auction Systems Radio Network.

The Auction Systems Radio Network Auction is a live auction radio network that Auction Systems broadcasts over the Internet. The station broadcasts live auctions including Phoenix Police and business liquidation auctions and the greatest hits from the 50s, 60s, 70s, 80, 90s and today.

The Auction System Radio Network has recently upgraded to a new automation system called Digital Jukebox. This new automation system adds a couple key features including: Automatic Start-up that works in case of a power outage the system will reboot itself to begin playing where it left off, voice tracking that will give ASRN a more “Live Sound” with announcers being able to talk between songs, weather and temperature announcements and a “Now playing” feature that shows what song is currently playing on the Web site.

The Auction Systems Radio Network has also made a number of updates to its programming. The network will be adding a daily news and commentary show each week day morning, a 60 second profile of America, a 60 second mental health update and a 60 second health report.

The Auction Systems Radio Network’s main thrust is to promote Auction Systems and auction events in Arizona but they also aim to provide a full service radio station. Meaning that they are not just a music or talk station but provide several means of entertainment for their listeners. Auction Systems believes this full service format appeals to a much broader base and provides something for all auction lovers

For more information about our Tempe auction house’s radio network, contact Auction Systems.

Selling Items at a Fast Cash Auction in Phoenix, Part 2

Wednesday, August 25th, 2010

A fast cash auction in Phoenix offers individuals the opportunity to bring in items on the day of the auction, have them previewed by interested buyers and receive payment for items sold on the same day.

How does Fast Cash Auction work once I sign up as a Seller?

After signing a one-time required Seller contract, there are four easy steps involved in selling at the Fast Cash auction in Phoenix.

  • You are invited to bring anything you wish to sell (within moral & legal guidelines – no live animals) to the auction house to set up
  • You are assigned tables for the product, and will unload and set up the product at the assigned location. The Seller is not required to stay during the preview; however, he/she must be present for the auction. You must remove ALL unsold product prior to receiving payment
  • At the end of the auction simply pick up your check.

What are the benefits of selling product at the Fast Cash Auction in Phoenix?

  • An auction house will actively advertise the Fast Cash Auction as follows:

    • Television commercials currently running on network channels, Cox Cable, & Telefutura
    • LED billboards throughout the Valley
    • Weekly Arizona Republic newspaper
    • 92 weekly and daily newspapers across Arizona
    • Email blasts
    • Text message marketing
    • Weekly Telemarketing
    • Radio including Entravision
    • Signage throughout the Valley, & more to maximize attendance.
  • The auction house will also provide:

    • Location
    • Tables for your inventory
    • Clerking & cashiering staff & technology
    • Auctioneer
    • Guaranteed same day settlement.

How is selling at the Fast Cash Auction different than selling items at regular auctions?

The Fast Cash Auction in Phoenix pays the Seller the same night as the auction. In this rough economy, Fast Cash Auction in Phoenix hands the Seller the key to his/her turnkey operation by allowing him/her to participate in all aspects of the program (choosing when to sell, product delivery, setup, preview participation) with a guaranteed payout the same day.

For more information about a Fast Cash auction in Phoenix, contact Auction Systems.

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