Posts Tagged ‘phoenix auction’
Wednesday, May 11th, 2011
Part 3 of this series of blog posts discussed what I learned about the Arizona auction industry from a recent experience I had with my seven-year-old-nephew. In the finale of this series we will discuss the importance of acting with honesty and integrity when no one is watching.
My seven-year-old nephew, Baylor reminded me that it is not about who may be watching you it is about keeping an eye on yourself. May our future be full of challenges that we all meet head-on, in a manner that would make a seven-year-old proud.
If you are considering conducting business with an Arizona auction house, be sure to choose an auction house that values honesty and integrity and will do the right thing when no one is watching.
For more information about the Arizona auction, contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auction, auction systems, phoenix auction, Scottsdale auction, Tempe auctions
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Monday, May 9th, 2011
Part 2 of this blog post series discussed a recent experience I had with my seven-year-old-nephew. In this blog post we will discuss what this experience taught me about the Gilbert auction industry.
As auctioneers, we often tell our clients about our honesty and integrity. We even reference it in our advertising. But the question comes; do we do the right thing when no one is watching? Does integrity come to us as naturally as it came to this little boy? With the beginning of a new year and changing times in our world, it is time to reexamine our Gilbert auction practice and remind ourselves to anchor our businesses on virtue and honor. When we make a proposal to an auction client, we may be able to offer better service, a larger buyer base for merchandise and technological advantages – but does any of it matter if we don’t conduct a Gilbert auction with integrity?
For more information about honesty and integrity in the Gilbert auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auctions, auction systems, Gilbert auction, phoenix auction, Scottsdale auction
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Friday, May 6th, 2011
This series of blog posts will discuss an experience I recently had involving my seven-year-old nephew and what this experience taught me about honesty and integrity in the Glendale auction industry.
My seven-year-old nephew Baylor recently received a gift of marbles. He had never played marbles before so he asked his uncle to teach him how to play. The technique of thumb placement and proper marble shooting were reviewed and it was decided that for every three chances Baylor took at the game his uncle would take one. The game progressed nicely and Baylor began to master art of shooting of marbles. Baylor insisted that it was now time for the two to compete as equals taking alternating turns. He didn’t need any extra help to win the game.
When the game was over, Baylor asked his grandmother for three pieces of candy and was told he could only have two. With a look of disappointment on his face he took his two candies and walked away. Trying to be a hero, I slipped him an extra candy when his grandmother wasn’t looking. He quietly walked back to the candy dish, lifted the lid and replaced the extra candy. There was no fanfare, he didn’t explain his actions or make sure someone was watching him do the right thing — he just returned what wasn’t rightfully his. As I watched the process it reminded me that integrity isn’t something we talk about it is something we do even when no one else is looking.
For more information about honesty and integrity in the Glendale auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auctions, auction systems, Glendale auction, phoenix auction, Scottsdale auction
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Wednesday, May 4th, 2011
Are you a regular attendee of Southwest auctions or an owner or employee of an auction company? Are you concerned with honesty and integrity in the Southwest auction industry? Then you have come to the right place. This series of blog posts will discuss an experience I recently had involving my seven-year-old nephew and what this experience taught me about honesty and integrity in the auction industry.
For more information about honesty and integrity in the Southwest auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auctions, auction systems, phoenix auction, Scottsdale auction, Southwest auction
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Monday, May 2nd, 2011
In part 3 of this series of blog posts we discussed the importance of building a positive relationship with your industry competition. In the finally of this series we will discuss what to do when you cannot build a positive relationship with a member of your industry and how to avoid making judgments based on rumor and innuendo.
If the situation with your AZ auction competitor is just too negative to even attempt to repair, you can try a very effective method — Prayer. I pray for my competitors and for their businesses. I am sure that many of my competitors will need to be picked up off the floor to hear this, but it is true. I believe that prayer is extremely helpful in dealing with competitors. It is difficult to harbor ill feelings towards someone when they are in your prayers. It is equally challenging to say something negative about a competitor who you regularly discuss with God.
Most importantly don’t make your determination of a competitor’s business practices based upon the tales of your fellow auctioneers. There are so many stories that I have heard about other auctioneers that simply aren’t true, yet they have circled through the AZ auction community for years. So for the future make a resolution to pray for your competitors. And don’t forget to pray for yourself and your company – it will change your business and maybe change you too!
For more information about the AZ auction industry, contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auctions, auction systems, AZ auction, Mesa auction, phoenix auction
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Friday, April 29th, 2011
In part 2 of this series of blog posts we discussed the importance of exercising judgment when discussing your competitors especially when meeting with potential clients. In this blog post we will continue to discuss the importance of building a positive relationship with your industry competition.
The industry as a whole needs you to speak highly of the Mesa auction method of marketing and of other auctioneers. If you are experiencing problems with a competitor, attempt to contact the competitor directly and discuss your problem in an up front manner. More than likely you don’t understand each other, your Mesa auction company’s missions or circumstances that have decided reputations.
For more information about competition in the Mesa auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auctions, auction systems, Mesa auction, phoenix auction, Scottsdale auction
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Wednesday, April 27th, 2011
In part 1 of this series of blog posts we discussed the importance of being careful what you say about your industry competitors. In this blog post we will continue to discuss the importance of exercising judgment when discussing your competitors especially when meeting with potential clients.
When meeting with a potential client who asks about your Tempe auction competition, make sure you say something positive. To speak about a competitor in a negative way only makes you and your Tempe auction company look petty. Even if you know that the client’s choice to work with a competitor would be to the client’s detriment, make helpful suggestions about whom the client might contact as another choice. The more you can say about a competitor that is positive the better it reflects on you and your business.
For more information about competition in the Tempe auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auctions, auction systems, AZ auction, phoenix auction, tempe auction
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Monday, April 25th, 2011
Are you an owner or executive in the highly competitive Scottsdale auction industry? Are you concerned about your relationship with your competitors and looking for information on how to improve these relationships? Then you have come to the right place. This series of blog posts will discuss the dynamics of competitor relationships as well as provide information on how to build quality relationships with your competitors.
This is the time of year when the weather warms up, as do our feelings towards our fellow man. It is a time when we should be cognizant of our actions and of our words. This is a period of reflection on the past and anticipation of upcoming events as spring blooms. It is also the season where we believe we can bring about change in our lives. It is with this sentiment in mind that I implore you to watch what you say, especially about your Scottsdale auction competitors.
For more information about competition in the Scottsdale auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auctions, auction systems, AZ auction, phoenix auction, Scottsdale auction
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Monday, April 11th, 2011
In part 1 of this blog post we discussed the importance of customer service in the Arizona auction industry and discussed the first “A” of our “Triple A Customer Service” in this blog post we will continue to discuss our “Triple A Customer Service.”
Attention – in order to properly resolve this situation, we are going to need to give this buyer some attention. This may mean sitting down with the buyer in a private office and spending time getting to understand the buyer’s frustration and level of understanding of the Arizona auction process. Attention also means listening to the buyer – we can’t just blow through the conversation. Their purchase could mean a great deal of money to their family’s bottom line for the month. We must listen to their concern about the product and try to put our own self in their position. Attention also means to give quick response to a complaint. The longer we allow someone to be upset with the purchase the harder it will be to achieve a peaceful outcome.
Action – now that we have the right attitude and have given the customer the attention they deserve we must take proper customer service action. This is the time for thoughtful company policies. For example in our firm we carefully explain our position of “as-is” and offer that in the Arizona auction industry this policy is what creates such super deals for buyers. We generally give them $20 in auction bucks that they can spend with us at another Arizona auction. We don’t offer a refund, and we don’t offer to take the merchandise in as a consignment to pawn off on another unsuspecting buyer. To make such an offer only makes the buyer even more leery of the process. We spend time making sure they understand the Arizona auction process and become a more educated buyer. Then we follow up with a personal invitation via the telephone to attend the next Arizona auction.
As you can clearly see nothing is very different about the fundamental outcome of this purchase, but the buyer will be back as a more educated and discriminating buyer. In effect they will leave positive feedback in your feedback forum.
For more information about the Arizona auction industry, contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auction, auction systems, phoenix auction, Scottsdale auction, tempe auction
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Friday, April 8th, 2011
As members of the Phoenix auction industry, we must approach customer service with the three “A’s” creating “Triple A Customer Service”. Attitude, Attention and Action. In order to understand how to put Triple A Customer Service to work, let’s create a scenario of a buyer who has purchased a home stereo, which appeared to be new in the box for $150. They have paid for their purchase with cash and have taken the stereo home, unpacked it and set-it-up using the instructions that were included in the box. The stereo does not work. They appear at your Phoenix auction firm the next day to return the item and get a refund. The stereo was sold “as-is” as was every other item in the auction in question. So now we are going to use our Three “A’s”.
Attitude – how we feel about the new auction consumer will gauge the outcome of the results of the dispute. We must first understand that the Phoenix auction buyer is used to buying product that is either guaranteed or it is disclosed that the item does not work. We of course do not unpack boxed items and test them to see if they are in working condition or not. But we need to understand that this is a new concept for this buyer and that they are extremely leery of our “as-is” policy. In the new buyer’s mind the policy does not only not make any sense it seems unfair and underhanded, so we need to treat the buyer with an attitude of understanding and educate the buyer on the ways of Phoenix auction with careful and elementary explanations that avoid being condescending. It is not the buyer’s fault for not understanding how a traditional Phoenix auction works, it is our fault for not educating the buyer.
For more information about the Phoenix auction industry, contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auction, auction systems, phoenix auction, Scottsdale auction, tempe auction
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