Posts Tagged ‘phoenix auction’
Friday, April 8th, 2011
As members of the Phoenix auction industry, we must approach customer service with the three “A’s” creating “Triple A Customer Service”. Attitude, Attention and Action. In order to understand how to put Triple A Customer Service to work, let’s create a scenario of a buyer who has purchased a home stereo, which appeared to be new in the box for $150. They have paid for their purchase with cash and have taken the stereo home, unpacked it and set-it-up using the instructions that were included in the box. The stereo does not work. They appear at your Phoenix auction firm the next day to return the item and get a refund. The stereo was sold “as-is” as was every other item in the auction in question. So now we are going to use our Three “A’s”.
Attitude – how we feel about the new auction consumer will gauge the outcome of the results of the dispute. We must first understand that the Phoenix auction buyer is used to buying product that is either guaranteed or it is disclosed that the item does not work. We of course do not unpack boxed items and test them to see if they are in working condition or not. But we need to understand that this is a new concept for this buyer and that they are extremely leery of our “as-is” policy. In the new buyer’s mind the policy does not only not make any sense it seems unfair and underhanded, so we need to treat the buyer with an attitude of understanding and educate the buyer on the ways of Phoenix auction with careful and elementary explanations that avoid being condescending. It is not the buyer’s fault for not understanding how a traditional Phoenix auction works, it is our fault for not educating the buyer.
For more information about the Phoenix auction industry, contact Auction Systems Auctioneers and Appraisers.
Tags: arizona auction, auction systems, phoenix auction, Scottsdale auction, tempe auction
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Monday, February 14th, 2011
There are three major kinds of collusion that take place at AZ auctions. This blog post will provide information about bidder collusion, seller collusion and auctioneer collusion at AZ auction.
Bidder Collusion
The most common type of collusion occurs when bidders conspire to reduce the level of competition and therefore reduce the amount paid for an item. It is particularly common in frequently held AZ auctions where there are a small number of regular buyers who form a bidding ring. The AZ auction buyers all agree in advance to certain levels of bidding. The other members driving up all of the offending member’s bids can punish any member of the bidding ring who violates the rules. More common are informal bidding rings. This collusion can be overt without any actual conversations occurring. Just a look or a nod is enough to make the collusion agreement. In a case where colluding bidders are buying many items, they may decide to engage in bid rotation by making alternating bids allowing first one bidder than the other bidder to have the winning bid on an item.
Another example of a bidder influencing AZ auction bids is the case of the heavyweight bidder that makes it known that they are going to bid on an item. This often causes other bidders to not even make opening bids either because they are afraid the powerful bidder is willing to pay a high price so it is a waste of time even bidding or because the heavy weight bidder will punish the competing bidders by driving up the bids on other items.
Seller Collusion
Where bidder collusion involves trying to reduce the amount of the final bid, seller collusion involves trying to increase the amount of the final bid. This can be done by artificially increasing the number of bidders by using a shill (either real or imagined).
Auctioneer Collusion
This type of collusion is where an auctioneer hides valuable items within low value items. Such as placing an antique crystal spoon rest in the bottom of a box lot of cheap cut glass. Also auctioneer collusion can be to reduce the number of bidders by under advertising or intentionally miss-advertising an AZ auction to decrease bidding competition to either benefit the AZ auction or one of he auctioneer’s buyers.
For more information about our AZ auction events, contact Auction Systems Auctioneers and Appraisers.
Tags: auction Arizona, auction systems, AZ auction Arizona auction, phoenix auction
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Wednesday, December 1st, 2010
Auction Systems’ staff is highly respected in the auction industry. Auction Systems has had more staff in board positions of the state auctioneers association than any other auction firm. And Auction Systems’ staff is called upon to speak for the National Auctioneers Association, the Arizona State Auctioneers Association, Government Procurement Associations, Harvard School of Business, Thunderbird International School of Management, Asbury University and other state’s auctioneers associations on a regular basis. Contributing articles for publications in auction and appraisal newsletters is a priority for Auction Systems’ knowledgeable staff including Deb Weidenhamer’s monthly ethics column for Auction World magazine, all lending to Auction Systems’ auction industry credibility.
As a full service auction service provider, Auction Systems delivers promised results, a seamless process and high auction dollar recovery, not to mention “Auctiontainment” at its very best.
For more information about our Scottsdale auction, contact Auction Systems.
Tags: arizona auction, auction systems, phoenix auction, Scottsdale auction
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Monday, October 25th, 2010
This blog post will provide information about bidding on items at an auction led by a Phoenix auctioneer. Whether you are an experienced bidder or have never participated in an auction this post will guide you through the auction process. It will provide information about previewing items prior to the auction as well as the actual live auction.
Getting Started
Preview – your opportunity to inspect, touch and test auction product.
- Preview of auction property commonly opens one hour prior to the live auction start time.
- There is typically a preview one day prior to the auction event.
How to Preview
Catalog
- Pick up an auction catalog, which is the sequential numbered lot by lot listing of the auction product offerings.
- You can commonly pick up a catalog at the entry of the auction previews or print a catalog online.
Browse
- Browse the auction as items are merchandized very similar to a retail location with like items in the general vicinity of each other. Ask for assistance to find certain types of auction product as it changes with each new auction event.
Inspection
- There are two auction labels on each auction lot (a lot can be multiple items all selling together or a single item selling alone).
- The first label has a large lot number and bar code indicating its order in the auction. This number corresponds to the lot number in your catalog.
- The second label is the lot’s inventory control information that follows the lot from its entry into the auction to its exit out the auction facility door.
- Inspection can be the most important key to making a wise bidding decision. Auction product is not tested and there are no refunds or exchanges. You need to rely on your own inspection, research and information to make sure the lot meets your requirements.
The Live Event
Announcements
- Each auction begins with the Phoenix auctioneer making a series of announcements about the auction. Listening to the announcements often provides last minute information about lot additions or subtractions, load out information for purchased merchandise and other factors that may influence your bidding decisions.
- Announcements are made prior to the first bid being called and all auction terms are superseded by announcements made the day of auction. If you have questions, ask the Phoenix auctioneer or auction house staff.
Lot Offering
- The Phoenix auctioneer will begin to sell the first item. He or she will announce the lot number and read a brief description of the item or items being offered for sale.
- The Phoenix auctioneer will begin to ask for a bid. Oftentimes immediately the Internet Clerk will respond with an opening bid.
- Opening bids from the Internet represent bids that have been placed on the item over the Internet for the past week by other bidders that are not attending the auction in person.
- The Phoenix auctioneer will acknowledge the bid and ask for another higher bid from the live audience.
- At the same time the Internet Clerk is also watching their screen for additional bids that are coming in from the simulcast bidders participating right alongside the live audience bidders. If bids appear the Internet Clerk calls out to the Phoenix auctioneer to let them know the new bid amount.
- The Phoenix auctioneer continues with the process asking for bids from all participants until the bidding ends.
- When bidding has ended, the Phoenix auctioneer will say, “closed”. Which means the item is closed for bidding. The Phoenix auctioneer will instruct the Clerk how much the item sold for and how much it sold for.
- The process continues on for each item selling in sequential lot number order until all items have been sold.
- Typically about 100 lots per hour are sold at auction.
- Multiple auctions can be going on at the same time. These multiple auctions are referred to as “rings” similar to a circus that is a three-ring circus. Registering to be a buyer at an auction gives you access and ability to bid in all the rings of the auction.
For more information about auctions or a Phoenix auctioneer, contact Auction Systems.
Tags: arizona auction, Arizona auctioneer, phoenix auction, Phoenix auctioneer
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Friday, October 22nd, 2010
This blog will provide information about previewing and bidding on items in an online auction. Whether you are an experienced online auction bidder or are new to the online auction process, this post will guide you through the process of previewing and bidding on item. It will discuss the multiple ways to preview items as well as the multiple ways to bid on items in an online auction.
Online Auction: Previewing Items
Catalog
- An online catalog is commonly available on the auction house’s website typically one week prior to the live auction event.
- The catalog is divided into categories. Categories are high-level locators of items. So if you are looking for a 3/8 inch drill you would find it under “Power Tools” category.
Search
- You can commonly perform a search for a term in the search box of the website. The search box is exclusive to each auction ring so you may have to search in multiple rings for your search term.
- You may also search by entering model numbers and brands or if you know the lot number you may also search by that number.
Descriptions & Photos
- Each lot in the online auction has a description. Descriptions include name brands if available and model numbers. Other lots are described with media type such as wood, porcelain, crystal, glass and include dimensions. Furniture is described with upholstery type, wood and dimensions.
- Descriptions do not include condition statements as lots are not tested. Federal law governs auction sales and all lots are sold “as is, where is”. Simply stated, “as is” means there is no certainty that the lot will be in working order and “where is” means you will be responsible to remove the lot from the location it was sold.
- If you purchase a lot that is not in working order you are stuck with that item, there are no refunds or exchanges. If you have an opportunity to preview live, you should. If you are looking to buy a DVD player and you don’t have the ability to preview, we suggest you buy two or three. This buyer inconvenience is partially why auctions offer such great deals.
- The auction house commonly stands behind their descriptions; however there is no statement of condition that is made. As way of an example, if they represent an item as being a Sony Laptop Computer and the lot is instead a Sanyo Laptop Computer they will give you a refund if the original item is returned within a week of purchase. If you are buying at a live auction however, the auction house does not offer the same refund option because you have the opportunity preview the lot directly.
Online Auction: Bidding on Items
There are commonly two types of online auction bids you can make. You can use one method or both methods.
Proxy Bidding
- Auction lots are typically available online one week prior to the live auction event. During this time, you may place bids on auction lots.
- You will put in your opening online auction bid which must be higher than the starting price or the starting bid price. So if an item has bids already on the item and is currently at $100, you will have to enter the next required bid amount which you will see displayed on the screen and also enter your maximum bid. You do not have to but in a max bid, you can simply leave the max bid blank.
Auction Bidding
You may start bidding in the online auction several days prior to the live auction event. Some auctions close bidding at midnight prior to the auction and some auctions have simulcast bidding, allowing you to bid right along with the live audience in real time.
For more information about an online auction, contact Auction Systems.
Tags: Add new tag, arizona auction, Online Auction, online auction arizona, phoenix auction
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Wednesday, October 20th, 2010
Phoenix auction firm, Auction Systems Auctioneers and Appraisers, is featured on TLC’s newest reality TV show Auctioneer$. Auctioneer$ is taking viewers into the world of high-pressure auctions. The new eight-part series airing over four weeks, starting October 9 at 10 & 10:30 PM ET/PT. Highlighting Auction Systems Auctioneers & Appraisers, Auctioneer$ introduces viewers to the unpredictable and exciting world of auctions.
Viewers will get a behind the scenes look at our business and how we manage thousands of items hitting their auction block each week, ready to be sold to the highest bidder. At these fast-paced events, our auctioneers chant away while bidders go head-to-head trying to get the deal of the century. And since our staff never knows what amazing item will come through the door next, or what story it will bring, every auction proves to be a captivating journey into the history of the items put up for bids and the auction world itself. From finding a new item to ensuring its authenticity to getting the best possible price, the new TLC series tells the complete story of each item and not only its seller, but the buyer as well.
For more information about Auctioneer$ or our Phoenix auction firm, contact Auction Systems.
Tags: auction house arizona, phoenix auction, phoenix auction firm
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Monday, July 5th, 2010
In Part one of this blog post we discussed several advantages of real property auctions Arizona.
Real Property Auctions Arizona Create Buyer Competition
- The auction process encourages multiple buyers to compete to purchase your property
- Competition generates excitement and motivates buyers
- Competitive bidding often draws prices higher than the seller’s expectations
Real Property Auctions Arizona Provide Good Buyer Candidates
- High demand, broad interest properties where competition between buyers would increase price
- Property a seller desires to convert to cash quickly
- Properties owned by seller who has purchased second property using a bridge loan or who has signed a contract for property “subject to the sale of existing property”
- Estate and surplus properties
- Inactive real estate listing needing a fresh marketing approach
BENEFITS TO THE REAL PROPERTY AUCTION ARIZONA SELLER:
- Buyers come prepared to buy
- Quick disposal reduces long-term carrying costs, including taxes & maintenance
- Assurance that property will be sold at true market value
- Exposes the property to a large number of pre-qualified prospects
- Accelerates the sale
- Creates competition among buyers – auction price can exceed the price of a negotiated sale
- Requires potential buyers to pre-qualify for financing
- The seller knows exactly when the property will sell
- Eliminates numerous and unscheduled showings
- Takes the seller out of the negotiation process
- Ensures an aggressive marketing program that increases interest and visibility
BENEFITS TO THE REAL PROPERTY AUCTION ARIZONA BUYER:
- Smart investments are made as properties are usually purchased at fair market value through competitive bidding
- The buyer knows the seller is committed to sell
- In multi-property auctions the buyer sees many offerings in the same place at the same time
- Buyers determine the purchase price
- Auctions eliminate long negotiation periods
- Auctions reduce time to purchase property
- Purchasing and closing dates are known
- Buyers know they are competing fairly and on the same terms as all other buyers
- Buyers receive comprehensive information on property via due diligence packet
For more information about real property auctions Arizona, contact Auction Systems.
Tags: auction, auction systems, phoenix auction, real property auction Arizona
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Tuesday, June 29th, 2010
Contrary to public opinion, a real estate auction in AZ offers selling conditions that are sometimes better than traditional real estate sales methods. Real estate auctions, in the United States, are on the rise. Banks, lawyers, and property owners are discovering that real estate auctions are a sound option and an avenue to profitability. Real estate auctions are effective and have advantages. They are an option that is worthy of your consideration.
The following are some advantages of real estate auctions:
- Quicker sale of real estate
- Eliminates high carrying cost for long periods of time (taxes, insurance, maintenance)
- Attracts the attention of buyers who compete for purchase
- Has pre-qualified buyers as real prospects
- Convenience of a complete package for the real estate and the personal property
A Real estate auction in AZ creates excitement because it brings together all of the potential buyers of a property, encouraging direct competition among buyers. Carefully planned promotions attract the necessary qualified buyers well in advance of the auction date.
Real Estate Auctions Have a High Exposure Sales Approach
- An advertising campaign is conducted for each property
- Quality brochures are distributed to a broad range of real estate purchasers
• Media is used to promote the property – including newspapers, television, radio, magazines, direct mail and video
- Encourages Realtor® participation
Real Estate Auctions Produce Buyers in 30 days or less
- Once the promotion begins, the auction sale takes place in three to four weeks
- Usually auction promotions generate a sale prior to auction day
- Auction avoids drawn-out negotiations and unnecessary contingencies because terms and conditions are preset by the seller
For more information about a real estate auction in AZ, contact Auction Systems.
Tags: auction in AZ, auction systems, phoenix auction, real property auction Arizona
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Monday, May 3rd, 2010
Phoenix Auction House: Buying Tips for Auctions, Part 3
Auction Systems’ auction buyer tips will help you avoid the most common mistakes made by Phoenix auction buyers. Read up on laws, rules, bidding tips and buyer rights below:
Auction Buyer Tip #7: Don’t be shy about bidding loud and large. Raise your bid card in the air if you want an item and keep it up until you are done bidding. Make certain the auctioneer is aware you are bidding because the auctioneer may be taking bids from someone in front of or behind you. Once the auctioneer says “sold,” the item is gone even if you are willing to continue bidding. There are no do-overs in the Phoenix auction business. Spotters or ringmen are there to help the auctioneer spot bids and will signal your bid to the auctioneer.
Auction Buyer Tip #8: When the Phoenix auction starts, you will hear a ringman call out a lot number and give a brief description of the item. The auctioneer will begin selling the item and will ask for you to bid. The auctioneer continues to go up in increments until the item has been sold. Once the bidding has closed, the auctioneer will say “sold” and state the winning bidder’s number and the final selling price.
Auction Buyer Tip #9: During the Phoenix auction, clerks record the description of your items and your buyer number as well as the amount you paid for the item.
Auction Buyer Tip #10: There are some terms that are used during a Phoenix auction of which you need to be aware. These terms are “choice” and “all for one money.”
For more information about Phoenix auctions or for more buying tips, contact Auction Systems.
Tags: arizona auction, auction and appraise, auction systems, phoenix auction
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Friday, March 12th, 2010
Auction Systems is a unique auction house because we offer numerous types of auctions on a regular basis. If you have something interesting that you would like to sell at an auction. We would love to hear your story. It does not matter whether you found a priceless item at a yard sale, inherited an antique from your grandmother or simply have something you want to sell but have no idea how much it is worth. We are interested in your item and your story.
Auction Systems would love to hear the story behind your stuff. We want to hear the stories of first-time auction goers to regular attendees, seasoned cosigners to “just sell this thing.” Tell us your story.
For more information about auctions or if you want to tell us your story, contact Auction Systems.
Tags: arizona auction, auction, phoenix auction
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