Posts Tagged ‘Scottsdale auction’

Honesty & Integrity in the Arizona Auction Industry, Part 4

Wednesday, May 11th, 2011

Part 3 of this series of blog posts discussed what I learned about the Arizona auction industry from a recent experience I had with my seven-year-old-nephew. In the finale of this series we will discuss the importance of acting with honesty and integrity when no one is watching.

 

My seven-year-old nephew, Baylor reminded me that it is not about who may be watching you it is about keeping an eye on yourself. May our future be full of challenges that we all meet head-on, in a manner that would make a seven-year-old proud.

 

If you are considering conducting business with an Arizona auction house, be sure to choose an auction house that values honesty and integrity and will do the right thing when no one is watching.

 

For more information about the Arizona auction, contact Auction Systems Auctioneers and Appraisers.

 

Honesty & Integrity in the Gilbert Auction Industry, Part 3

Monday, May 9th, 2011

Part 2 of this blog post series discussed a recent experience I had with my seven-year-old-nephew. In this blog post we will discuss what this experience taught me about the Gilbert auction industry.

 

As auctioneers, we often tell our clients about our honesty and integrity. We even reference it in our advertising. But the question comes; do we do the right thing when no one is watching? Does integrity come to us as naturally as it came to this little boy? With the beginning of a new year and changing times in our world, it is time to reexamine our Gilbert auction practice and remind ourselves to anchor our businesses on virtue and honor. When we make a proposal to an auction client, we may be able to offer better service, a larger buyer base for merchandise and technological advantages – but does any of it matter if we don’t conduct a Gilbert auction with integrity?

 

For more information about honesty and integrity in the Gilbert auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.

 

Honesty & Integrity in the Glendale Auction Industry, Part 2

Friday, May 6th, 2011

This series of blog posts will discuss an experience I recently had involving my seven-year-old nephew and what this experience taught me about honesty and integrity in the Glendale auction industry.

 

My seven-year-old nephew Baylor recently received a gift of marbles. He had never played marbles before so he asked his uncle to teach him how to play. The technique of thumb placement and proper marble shooting were reviewed and it was decided that for every three chances Baylor took at the game his uncle would take one. The game progressed nicely and Baylor began to master art of shooting of marbles. Baylor insisted that it was now time for the two to compete as equals taking alternating turns. He didn’t need any extra help to win the game.

 

When the game was over, Baylor asked his grandmother for three pieces of candy and was told he could only have two. With a look of disappointment on his face he took his two candies and walked away. Trying to be a hero, I slipped him an extra candy when his grandmother wasn’t looking. He quietly walked back to the candy dish, lifted the lid and replaced the extra candy. There was no fanfare, he didn’t explain his actions or make sure someone was watching him do the right thing — he just returned what wasn’t rightfully his. As I watched the process it reminded me that integrity isn’t something we talk about it is something we do even when no one else is looking.

 

For more information about honesty and integrity in the Glendale auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.

 

Honesty & Integrity in the Southwest Auction Industry

Wednesday, May 4th, 2011

Are you a regular attendee of Southwest auctions or an owner or employee of an auction company? Are you concerned with honesty and integrity in the Southwest auction industry? Then you have come to the right place. This series of blog posts will discuss an experience I recently had involving my seven-year-old nephew and what this experience taught me about honesty and integrity in the auction industry.

 

For more information about honesty and integrity in the Southwest auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.

 

Mesa Auction Industry: Be Careful What You Say, Part 3

Friday, April 29th, 2011

In part 2 of this series of blog posts we discussed the importance of exercising judgment when discussing your competitors especially when meeting with potential clients. In this blog post we will continue to discuss the importance of building a positive relationship with your industry competition.

 

The industry as a whole needs you to speak highly of the Mesa auction method of marketing and of other auctioneers. If you are experiencing problems with a competitor, attempt to contact the competitor directly and discuss your problem in an up front manner. More than likely you don’t understand each other, your Mesa auction company’s missions or circumstances that have decided reputations.

 

For more information about competition in the Mesa auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.

 

Scottsdale Auction Industry: Be Careful What You Say

Monday, April 25th, 2011

 

Are you an owner or executive in the highly competitive Scottsdale auction industry? Are you concerned about your relationship with your competitors and looking for information on how to improve these relationships? Then you have come to the right place. This series of blog posts will discuss the dynamics of competitor relationships as well as provide information on how to build quality relationships with your competitors.

 

This is the time of year when the weather warms up, as do our feelings towards our fellow man. It is a time when we should be cognizant of our actions and of our words. This is a period of reflection on the past and anticipation of upcoming events as spring blooms. It is also the season where we believe we can bring about change in our lives. It is with this sentiment in mind that I implore you to watch what you say, especially about your Scottsdale auction competitors.

 

For more information about competition in the Scottsdale auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.

 

Customer Service in The Arizona Auction Industry, Part 2

Monday, April 11th, 2011

 

In part 1 of this blog post we discussed the importance of customer service in the Arizona auction industry and discussed the first “A” of our “Triple A Customer Service” in this blog post we will continue to discuss our “Triple A Customer Service.”

 

Attention – in order to properly resolve this situation, we are going to need to give this buyer some attention. This may mean sitting down with the buyer in a private office and spending time getting to understand the buyer’s frustration and level of understanding of the Arizona auction process. Attention also means listening to the buyer – we can’t just blow through the conversation. Their purchase could mean a great deal of money to their family’s bottom line for the month. We must listen to their concern about the product and try to put our own self in their position. Attention also means to give quick response to a complaint. The longer we allow someone to be upset with the purchase the harder it will be to achieve a peaceful outcome.

 

Action – now that we have the right attitude and have given the customer the attention they deserve we must take proper customer service action. This is the time for thoughtful company policies. For example in our firm we carefully explain our position of “as-is” and offer that in the Arizona auction industry this policy is what creates such super deals for buyers. We generally give them $20 in auction bucks that they can spend with us at another Arizona auction. We don’t offer a refund, and we don’t offer to take the merchandise in as a consignment to pawn off on another unsuspecting buyer. To make such an offer only makes the buyer even more leery of the process. We spend time making sure they understand the Arizona auction process and become a more educated buyer. Then we follow up with a personal invitation via the telephone to attend the next Arizona auction.

 

As you can clearly see nothing is very different about the fundamental outcome of this purchase, but the buyer will be back as a more educated and discriminating buyer. In effect they will leave positive feedback in your feedback forum.

 

For more information about the Arizona auction industry, contact Auction Systems Auctioneers and Appraisers.

 

Customer Service in The Phoenix Auction Industry

Friday, April 8th, 2011

 

As members of the Phoenix auction industry, we must approach customer service with the three “A’s” creating “Triple A Customer Service”. Attitude, Attention and Action. In order to understand how to put Triple A Customer Service to work, let’s create a scenario of a buyer who has purchased a home stereo, which appeared to be new in the box for $150. They have paid for their purchase with cash and have taken the stereo home, unpacked it and set-it-up using the instructions that were included in the box. The stereo does not work. They appear at your Phoenix auction firm the next day to return the item and get a refund. The stereo was sold “as-is” as was every other item in the auction in question. So now we are going to use our Three “A’s”.

 

Attitude – how we feel about the new auction consumer will gauge the outcome of the results of the dispute. We must first understand that the Phoenix auction buyer is used to buying product that is either guaranteed or it is disclosed that the item does not work. We of course do not unpack boxed items and test them to see if they are in working condition or not. But we need to understand that this is a new concept for this buyer and that they are extremely leery of our “as-is” policy. In the new buyer’s mind the policy does not only not make any sense it seems unfair and underhanded, so we need to treat the buyer with an attitude of understanding and educate the buyer on the ways of Phoenix auction with careful and elementary explanations that avoid being condescending. It is not the buyer’s fault for not understanding how a traditional Phoenix auction works, it is our fault for not educating the buyer.

 

For more information about the Phoenix auction industry, contact Auction Systems Auctioneers and Appraisers.

 

Scottsdale Auction: Auction Systems’ Highly Respected Staff

Wednesday, December 1st, 2010

Auction Systems’ staff is highly respected in the auction industry. Auction Systems has had more staff in board positions of the state auctioneers association than any other auction firm. And Auction Systems’ staff is called upon to speak for the National Auctioneers Association, the Arizona State Auctioneers Association, Government Procurement Associations, Harvard School of Business, Thunderbird International School of Management, Asbury University and other state’s auctioneers associations on a regular basis. Contributing articles for publications in auction and appraisal newsletters is a priority for Auction Systems’ knowledgeable staff including Deb Weidenhamer’s monthly ethics column for Auction World magazine, all lending to Auction Systems’ auction industry credibility.

As a full service auction service provider, Auction Systems delivers promised results, a seamless process and high auction dollar recovery, not to mention “Auctiontainment” at its very best.

For more information about our Scottsdale auction, contact Auction Systems.

Scottsdale Auction: Payment, Pickup & Shipping – FAQ’s

Sunday, July 11th, 2010

This post will provide answers to frequently asked questions regarding paying, picking up and shipping at Scottsdale auctions. It will answer questions such as: How much does it cost to participate in Scottsdale auctions? How do I know if I won a bid or bids?   Do auction houses usually ship my purchases directly to me? What forms of payment are commonly accepted at Scottsdale auctions?

Q: How much does it cost to participate in a Scottsdale auction? / How much is charged to my credit card when I register as an Internet bidder?

A: At most auction houses only the price of the winning bids you place plus sales tax, if applicable and shipping if you choose not to pick your item up directly. There are no fees charged to bidders who are not winning buyers. Many auction houses do not charge Buyers Premiums fees. However the first time you place a bid in any auction your credit card is commonly authorized for $10. The authorization may appear for one to three days (depending on your banking institution) but is not a charge.

Q: What forms of payment do you accept for your Scottsdale auctions?
A: Most Scottsdale auction houses accept Visa, MasterCard, American Express and Discover Card. Commonly you may also pay in person on the day of the auction in Cash or Certified Funds.

Q: How do I know if I won a bid or bids?
A: Shortly after the Scottsdale auction has ended, you will receive an email from the auction house indicating the items won and the amount charged to your credit card.

Q: Do I have to pay sales tax on Internet Auction items?
A: Yes, unless you are registered with an out of state address and your items are shipped out of the state of Arizona. If you are a valid Arizona reseller, you can submit at tax exemption certificate to the auction house. If you are buying for personal use you will be charged sales tax of 8.3%.

Q: When do I have to pay for my purchases?
A: Most commonly at the end of the auction when all items are sold, your credit card on file will be charged. You may also commonly come to live Scottsdale auctions and pay for your purchases prior to the end of the auction however you will need to bring a valid form of payment such as Cash, Cashier’s Check or credit card in order to pay for your purchase(s).

Q: May I pick up my purchases from an auction?
A: Yes, most auction houses allow you to pick up your purchases on auction day prior to the close of the auction at the auction location. Most auction houses also allow you to come the first or second business day following the auction and retrieve your purchases at that time.

Q: May I send someone else to pick up my purchases?
A: Most Scottsdale auction houses allow this if you have paid in full and signed a third party release for a representative to pick-up your purchases.

Q: Can an auction house ship my purchases directly to me? / How do I know how much shipping will cost?
A: Yes most Scottsdale auction houses can ship to you for the cost of shipping and handling plus exact shipping charges. For larger items such as pallet lots or vehicles you will need to arrange for your own shipping of these items at most auction houses.

For more information about a Scottsdale auction, contact Auction Systems.

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