Posts Tagged ‘tempe auction’

Sell Your Unwanted Items at Phoenix Auction

Wednesday, May 25th, 2011

Have you recently moved or completed your annual spring cleaning? Is your attic, basement or garage filled with unwanted clutter? Then you have come to the right place. This blog post will discuss various auction methodologies as well as how selling your unwanted items at a Phoenix auction is the quickest way to secure capital from your unproductive or unwanted assets.

 

According to a survey conducted by EBay, the average American household has over $3800 of value in unneeded or unwanted items. The easiest way to turn these unwanted items into money is by selling at a Phoenix auction and the surest way to realize the highest cash return on your unwanted or unneeded items is to call upon the services of a high quality auction house.

 

One of the major benefits of calling upon the services of a quality Phoenix auction house to sell your unwanted items is that they will commonly actively advertise their auctions in the following ways: LED billboards throughout the surrounding area, weekly advertisements in local newspapers, television commercials, e-mail blasts, text message marketing, weekly telemarketing, radio advertisements, signage and more.

 

Read more about selling your unwanted items at Phoenix auction in part 2 of this blog post or for more information about our Phoenix auction house, contact Auction Systems Auctioneers and Appraiser.

 

Tempe Auction Industry: Be Careful What You Say, Part 2

Wednesday, April 27th, 2011

In part 1 of this series of blog posts we discussed the importance of being careful what you say about your industry competitors. In this blog post we will continue to discuss the importance of exercising judgment when discussing your competitors especially when meeting with potential clients.

 

When meeting with a potential client who asks about your Tempe auction competition, make sure you say something positive. To speak about a competitor in a negative way only makes you and your Tempe auction company look petty. Even if you know that the client’s choice to work with a competitor would be to the client’s detriment, make helpful suggestions about whom the client might contact as another choice. The more you can say about a competitor that is positive the better it reflects on you and your business.

 

For more information about competition in the Tempe auction industry continue reading this series or contact Auction Systems Auctioneers and Appraisers.

 

Customer Service in The Arizona Auction Industry, Part 2

Monday, April 11th, 2011

 

In part 1 of this blog post we discussed the importance of customer service in the Arizona auction industry and discussed the first “A” of our “Triple A Customer Service” in this blog post we will continue to discuss our “Triple A Customer Service.”

 

Attention – in order to properly resolve this situation, we are going to need to give this buyer some attention. This may mean sitting down with the buyer in a private office and spending time getting to understand the buyer’s frustration and level of understanding of the Arizona auction process. Attention also means listening to the buyer – we can’t just blow through the conversation. Their purchase could mean a great deal of money to their family’s bottom line for the month. We must listen to their concern about the product and try to put our own self in their position. Attention also means to give quick response to a complaint. The longer we allow someone to be upset with the purchase the harder it will be to achieve a peaceful outcome.

 

Action – now that we have the right attitude and have given the customer the attention they deserve we must take proper customer service action. This is the time for thoughtful company policies. For example in our firm we carefully explain our position of “as-is” and offer that in the Arizona auction industry this policy is what creates such super deals for buyers. We generally give them $20 in auction bucks that they can spend with us at another Arizona auction. We don’t offer a refund, and we don’t offer to take the merchandise in as a consignment to pawn off on another unsuspecting buyer. To make such an offer only makes the buyer even more leery of the process. We spend time making sure they understand the Arizona auction process and become a more educated buyer. Then we follow up with a personal invitation via the telephone to attend the next Arizona auction.

 

As you can clearly see nothing is very different about the fundamental outcome of this purchase, but the buyer will be back as a more educated and discriminating buyer. In effect they will leave positive feedback in your feedback forum.

 

For more information about the Arizona auction industry, contact Auction Systems Auctioneers and Appraisers.

 

Customer Service in The Phoenix Auction Industry

Friday, April 8th, 2011

 

As members of the Phoenix auction industry, we must approach customer service with the three “A’s” creating “Triple A Customer Service”. Attitude, Attention and Action. In order to understand how to put Triple A Customer Service to work, let’s create a scenario of a buyer who has purchased a home stereo, which appeared to be new in the box for $150. They have paid for their purchase with cash and have taken the stereo home, unpacked it and set-it-up using the instructions that were included in the box. The stereo does not work. They appear at your Phoenix auction firm the next day to return the item and get a refund. The stereo was sold “as-is” as was every other item in the auction in question. So now we are going to use our Three “A’s”.

 

Attitude – how we feel about the new auction consumer will gauge the outcome of the results of the dispute. We must first understand that the Phoenix auction buyer is used to buying product that is either guaranteed or it is disclosed that the item does not work. We of course do not unpack boxed items and test them to see if they are in working condition or not. But we need to understand that this is a new concept for this buyer and that they are extremely leery of our “as-is” policy. In the new buyer’s mind the policy does not only not make any sense it seems unfair and underhanded, so we need to treat the buyer with an attitude of understanding and educate the buyer on the ways of Phoenix auction with careful and elementary explanations that avoid being condescending. It is not the buyer’s fault for not understanding how a traditional Phoenix auction works, it is our fault for not educating the buyer.

 

For more information about the Phoenix auction industry, contact Auction Systems Auctioneers and Appraisers.

 

Tempe Auction: The 6 “P’s” of Excellent Event Planning

Monday, December 6th, 2010

As president-elect of my state auctioneer association, I recently planned and hosted our annual Tempe auction convention.   Planning a convention is very similar to planning a successful Tempe auction.  You must anticipate, prepare and execute a plan with good timing and precision.  In the army the motto of commanding officers says, “Prior proper planning prevents poor performance.”  These are the six “P’s” of groundwork for a great event.

In preparing my state’s Tempe auction convention I learned many great lessons and many of you are involved in conventions and educational opportunities for your associations.  Hopefully some of the “P’s” can assist you in your next Tempe auction event.

First, choose the location for the event.  This is so vital because a hotel that is too small can be a deterrent for the success of the next event.  Make sure that classrooms for seminars during the convention are large enough to accommodate the attendees.  Proper student seating including tables is expected in a learning environment.  Have good sound amplification for the instructor as well as all instructor props such as a computer projector, screen and white board.

Prepare your instructors or speakers for the Tempe auction event.  This is easy to do by sending a pre-event questionnaire to the speaker in which you find out their presentation needs as well as the accommodations they will be requiring for their stay at the event.  Also inform the speaker of the amount of attendees and the current level of development for each attendee, i.e. 25% first year in business, 40% in business less than five years, 35% in business more than five years.  This will allow the instructor to be prepared for their audience and give a better educational opportunity for the association.

Planning for the Tempe auction contest is often coordinated by the past Tempe auction champion.  This certainly relieves some pressure from the person planning the convention, however a list of expectations and timelines is important information to place in their hands.  Once again make sure there is enough room for the contest.  Put contest rules and judging criteria in the hands of the judges prior to the contest so they are prepared.  Know the number of contestants that will be in the final round of the contest and have a second Tempe auction committee person double check the number prior to announcing winners.  Additionally be prepared for the time between the announcement of the finalist and the end of the preliminary round.  If it is going to take a half-hour explain that to your crowd.  As with any event people will patiently wait if they are informed as to the planning of the event.

If you are going to have vendors participate in your Tempe auction convention, provide them an ample amount of space where they are visible to your convention attendees.  Remember both attendees and vendors want to find each other.  Don’t hide them in a far off room or worse yet – split your vendors up from each other where attendees are hunting to find a practical business solution.   Vendors are a great addition to any convention and improve convention attendance.

Most importantly, remember that Tempe auction association members are your customers.  If they don’t enjoy your convention and have a rewarding time both socially and educationally — they will return.  Auctioneers are masters at putting on a great show – make sure your convention belongs in the running for best of show.

For more information about a Tempe auction, contact Auction Systems.

Auctioneers Fetch Highest Price for Valuables

Monday, April 5th, 2010

Auction Systems offers interested sellers several different types of auctions in order to properly sell merchandise for the highest dollar. They offer live auctions, where auctioneers auction off the sellers items, online auctions, similar to those on eBay, and simulcast auctions, which feature an auctioneer led live auction as well as an online auction.

Auctioneers and auctions do not guarantee that individuals will receive the highest dollar for the items but often due lead to sellers receiving more for their product than even they thought they could receive. Auctions offer sellers the opportunity to have their products bid on by competing buyers which often drives the selling price higher than expected.

For more information on selling your valuables at an auctioneer led auction contact Auction Systems.

Auctioneers Fetch Highest Price for Valuables

Friday, March 5th, 2010

Auction Systems offers interested sellers several different types of auctions in order to properly sell merchandise for the highest dollar. They offer live auctions, where auctioneers auction off the sellers items, online auctions, similar to those on eBay, and simulcast auctions, which feature an auctioneer led live auction as well as an online auction.

Auctioneers and auctions do not guarantee that individuals will receive the highest dollar for the items but often due lead to sellers receiving more for their product than even they thought they could receive. Auctions offer sellers the opportunity to have their products bid on by competing buyers which often drives the selling price higher than expected.

For more information on selling your valuables at an auctioneer led auction contact Auction Systems.

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